All photography of Staff and Office Setting provided by Sheila Kelliher

POSITIVE PATIENT SERVICE

Every one of our staff are charged with the responsibility to behave professionally, provide quality care, personality and kindness with airtight patient privacy. Our staff will go out of their way to make your experience a positive one.

We do not have an office manager. We simply assign certain tasks to certain people.

Our goal is to provide a gateway for you to make an appointment, contact your physician, and be seen in a timely manner.

Here's our Crew and how they help you.

Kayla Narte sits at the greeting window. Hers is the first face you'll see. She is also a certified Medical Assistant. She is responsible for booking  appointments, answering phones, writing your messages to us, taking in your disability papers, collecting your payments due, and helping you in any way she can.

Kayla Narte sits at the greeting window. Hers is the first face you'll see. She is also a certified Medical Assistant. She is responsible for booking  appointments, answering phones, writing your messages to us, taking in your disability papers, collecting your payments due, and helping you in any way she can.

Helpfulness STREAMLINED

If any one person takes a message from you, they will identify themselves by name. That person is responsible for making sure I see it and getting back to you with the response until it is documented in the chart that it has been satisfactorily addressed and that your question has been answered.

Jamie Jimenez, sits adjacent but to the left of Kayla. She is also a certified Medical Assistant. She is responsible for booking  appointments, answering phones, writing your messages to us, she collects the charts from the day and takes all of your identifying information such as emails and insurance information and in puts it to our system. She is always committed to helping you in any way she can.

Jamie Jimenez, sits adjacent but to the left of Kayla. She is also a certified Medical Assistant. She is responsible for booking  appointments, answering phones, writing your messages to us, she collects the charts from the day and takes all of your identifying information such as emails and insurance information and in puts it to our system. She is always committed to helping you in any way she can.

E-MAIL CONVERSATIONS

I find email an excellent way for us to communicate without the interference of staff interpretation of the problem. It clarifies period problems, birth control issues, hormonal swings, pharmacy updates, concerns about how to take medication and for how long to take it, options for treatment plans. However, our e-mail is snail mail. It is not meant for urgent situations such as migraine headaches or preterm labor. I am on call for the Drs. Perlow every day 24 hours a day. Call me!

Phone (818) 344-8822

 

Sara Valeriano is in the far corner from the opening window. She writes my emails. I write exactly what I want for replies and she signs it drrebeccaperlow/ sv. She is also a certified Medical Assistant. She is responsible for booking  appointments, answering phones, writing your messages to us, getting your  medical records sent or received, prescriptions and prior authorizations, filing your labs, authorized to give results over the phone after I reviewthem, collecting your payments due, scheduling surgery in Marjan's absence, and helping you in any way she can.

Sara Valeriano is in the far corner from the opening window. She writes my emails. I write exactly what I want for replies and she signs it drrebeccaperlow/ svShe is also a certified Medical Assistant. She is responsible for booking  appointments, answering phones, writing your messages to us, getting your  medical records sent or received, prescriptions and prior authorizations, filing your labs, authorized to give results over the phone after I reviewthem, collecting your payments due, scheduling surgery in Marjan's absence, and helping you in any way she can.